Privacy Policy
This is a placeholder. It describes what the system actually does today, which we can state accurately, but it has not been through legal review and does not yet address specific regimes such as GDPR or state privacy law. Reviewed text will follow, and we will tell every existing subscriber before it takes effect.
What we collect at signup
When you sign up we record, and keep:
- your company name and the subdomain derived from it;
- your contact email address;
- the plan and data centre region you chose;
- the date, time, and IP address from which you accepted these documents, and which version of them you were shown — we keep this as evidence of agreement;
- the Stripe customer and subscription identifiers for your subscription.
We do not receive or store your card number. Payment details go directly to Stripe, who process the payment; see Stripe's privacy policy.
What is in your instance
Whatever you put there — your clients, tickets, assets, invoices, and the accounts of your own staff. It lives on a server dedicated to you. We operate that server, so our administrators can technically access it, and do so only to run, patch, and support the service, or when you ask us to help with something.
We do not sell your data, share it with advertisers, or use it to train machine-learning models.
Your instance's first-login password
The administrator password we generate for your new instance is shown to you once, in the browser, and is never emailed, logged, or stored by us. If you lose it before signing in, use the application's own password reset against your contact email address.
Hosting and sub-processors
- DigitalOcean — the server your instance runs on, in the region you selected.
- Cloudflare — DNS for
simple-psa.com. - Stripe — payment processing and subscription billing.
- Let's Encrypt — the TLS certificate for your subdomain.
How long we keep things
- Your instance and its data: for as long as you subscribe. On cancellation it is shut down immediately and destroyed 30 days later.
- Your signup and assent record: kept after cancellation, because it is the record of an agreement and of a transaction.
- Billing records: held by Stripe and by us for as long as tax and accounting rules require.
Your choices
Email [email protected] to ask what we hold about you, to get an export of your instance's data, or to have it deleted. During the 30-day window after cancellation we can still help you extract it; after that it is gone.
Contact
Standard Computer — [email protected]